Everest Group Recognizes Majesco as a Leader in Digital Experience Platforms (DXPs) in PEAK Matrix® 2022 Digital Experience Platforms (DXPs) Insurance Industry Product Assessment


MORRISTOWN, NJ–(BUSINESS WIRE)–Majesco, a global leader in cloud-based insurance software solutions for insurance business transformation, today announced that it has been recognized as a leader in the study “Digital Experience Platforms (DXPs) Insurance Industry Products PEAK Matrix® 2022 report”.

The report, which includes 11 solution providers, states: “Following the COVID-19 pandemic, creating a seamless, seamless and digital customer-centric insurance experience has become the new normal for insurers. Technology adoption – including AI-enabled chatbots to facilitate the customer journey, machine learning (ML) algorithms for personalized recommendations, and data and content management to provide agents with a holistic view customer support and upselling assistance – plays a major role in empowering customers and agents. »

“The pace of digital transformation is not slowing down, said Adam Elster, CEO of Majesco. “Operators need to reinvent themselves as cutting-edge companies, able to deliver bespoke products and highly personalized services to meet new customer expectations and stay in step with new digital leaders. We are delighted to be recognized as a leader in this report as it validates our vision and continued investment in Digital1st® in strengthening its integrated platform and customer-centric vision that enables carriers to stay ahead of today’s ever-changing marketplace. »

Furthermore, the report notes that “the entry of digital native companies and InsurTechs, as well as a legacy technology stack pose a threat to insurers. Insurance companies are therefore leveraging digital experience platforms (DXPs) for content management, customer experience, and agent enablement to stay competitive. DXPs have capabilities for targeted campaigns, hyper-personalization, self-service portals, collaboration tools, and a 360-degree customer/agent view to improve retention rates and response times.

Majesco Digital1er® Insurance, a no-code/low-code platform with robust insurance content, is purpose-built for insurance to provide a single platform for organizations to accelerate their digital transformation journey and pursue the relentless innovation with speed and agility. In 2021, Majesco launched two new Digital1st® SaaS offers based on Digital1st Insurance to provide a unified, next-generation digital platform that delivers end-to-end experiences for customers and underwriters.

  • Majesco Digital Customer360 for P&C is a next-generation customer experience designed through the lens of the customer to enable holistic, easier, and seamless customer engagement across service, billing, and complaints – an intentional experience upgrade typical transactional through separate portals.

  • Majesco Digital Underwiter360 for P&C is an intelligent, knowledge-driven, next-generation underwriting workbench that improves underwriting efficiency and profitability, drives underwriter productivity and profitability, and creates greater transparency and collaboration with brokers.

“This recognition reflects the impact of Majesco Digital1st® Insurance is up to snuff for insurers navigating ever-changing digital challenges and opportunities,” said Manish Shah, Chief Product Officer and Chairman of Majesco. “Embracing digital transformation starts with a customer-centric vision that delivers the capabilities to deliver the exceptional experience that customers increasingly expect. Rather than providing siled apps or portals for certain business transactions, we believe great digital experiences should provide a holistic 360-degree view, moving operators beyond incremental customer service to transforming engagement into an integrated experience. with empathy. Our Majesco Digital1st® The insurance offering brings a leading digital experience platform to the insurance market to enable agility, innovation and speed to meet the needs of customers today and tomorrow.

About Majesco

Majesco is the leading software partner for the P&C and L&A insurance markets to modernize, optimize and innovate their businesses quickly and at scale. More than 330 insurers, from greenfields, start-ups and MGAs to the largest insurers, reinsurers and brokers, use Majesco’s next-generation SaaS platform solutions for core, data and analytics, digital, distribution, absence management and a rich ecosystem of established markets and InsurTech. partners to build the future of insurance.

Our technology, expertise and leadership help insurers innovate and connect to build the future of their business. With over 825 successful implementations and over 65% of our customers on the cloud with Majesco platform solutions, together we have an incredible track record of innovation and real-world results. For more details on Majesco, please visit www.majesco.com.


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