M&T Bank expands financial access and removes language barriers with 100 new multicultural banking centers


To celebrate its increased focus on cultural mastery and expanded capabilities, M&T Bank will ring the opening bell on the New York Stock Exchange on Thursday, January 13.

BUFFALO, NY, January 13, 2022 /PRNewswire/ — M&T Bank (NYSE: MTB) today announced that it is expanding the services it provides to communities with high concentrations of ethnic and racial diversity by designating 100 additional bank branches as Multicultural Centers. Located in cities across the Northeast and Mid-Atlantic, the centers will offer banking and other financial services in customers’ preferred languages ​​and employ community bankers who understand the cultural nuances of individuals and communities. neighborhoods they serve.

To celebrate this milestone, M&T customers, partners and employees will ring the New York Stock Exchange opening bell today, January 13.

The expansion of M&T’s multicultural banking centers — from 19 designated branches to 118 — is part of the company’s mission to be a culturally fluid bank for all communities, especially as the nation becomes more diverse. People of color make up more than 40% of the U.S. population and more than half of the nation’s young population, according to the latest census data.

“As this nationwide demographic shift accelerates, our multicultural banking initiative will help us meet the changing needs of our communities, said David Femi, Head of Multicultural Banking and Diversified Market Strategy at M&T Bank. “With our recent designation of new Multicultural Banking Centers, we are demonstrating our clear intention to be the bank for all communities.”

The new centers will serve as community hubs where customers can receive banking services in the language of their choice and with an understanding of their culture. The centers will also create opportunities for businesses, nonprofits, and community members to attend networking events, financial literacy classes, collaborate on community projects, and more.

“Our community model has always allowed us to develop a deep local understanding of the people and places we serve,” said Chris Kay, Head of Retail Banking, Corporate Banking and Marketing at M&T Bank. “With our multicultural banking centers, we are taking the natural next step: delivering a distinctive M&T experience shaped by the preferences and perspectives of the diverse customers who rely on us. This empathetic and locally personalized approach will help families and neighborhoods have easy access to credit services – an important priority for us and the communities we serve.”

The first branches of M&T’s Multicultural Banking Centre, which launched in 2020, informed the continued improvement of the model aimed at reaching customers with limited English proficiency. The new locations for the centers were identified based on information provided by community partners, local M&T bankers and neighborhood-level census data on non-English speakers.

New digital tools in several languages

To make navigating its digital banking tools easier for non-English speakers, the bank has launched a Spanish-language website – available at mtb.com/es – which provides access to financial information and resources, including educational tools and online appointment booking. .

“Our Multicultural Banking Centers are important community gathering places for advice and guidance. Yet, with many customers embracing online and mobile banking tools, we are also developing new digital capabilities designed to deliver meaningful experiences and meet essential needs in multiple languages. noted Marie-Kate Loftus, Director of Digital Banking at M&T.

Additionally, M&T updated its network of ATMs to provide service in Chinese and Korean. At more than 1,600 ATMs, customers can now perform cash transactions in Chinese, Korean, Spanish and English. M&T also offers phone support in 240 languages ​​at 1-800-724-2440.

Lasting commitment to multicultural communities

These new developments are part of the bank’s broader efforts to improve its customer experience and contribute to inclusive growth in its communities. Through constant engagement with an extensive network of faith-based organizations, neighborhood groups and other community partners, M&T is constantly learning and developing new ways to serve families, individuals and local businesses – from organization from financial empowerment sessions to developing new products like its secured credit card to creating its multicultural innovation lab for small businesses.

Recently, M&T’s MyWay bank account achieved certification to Bank On National Account standards, a set of account features identified to ensure local access to safe and affordable bank accounts, especially among underserved households. M&T also maintained a 40-year streak of earning “outstanding” ratings from the Community Reinvestment Act (CRA), the highest rating possible from the Federal Reserve for meeting the credit needs of communities.

About M&T Bank
M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and the District of Colombia. Trust-related services are provided by Wilmington Trust affiliates of M&T and M&T Bank.

Media contacts:

New York (outside NYC), national media and trade publications:
Julia Berchou
(716) 842-5385
[email protected]

Delaware, Maryland, Pennsylvania, Virginia and Washington, DC:
Scott Graham
(410) 244-4097
[email protected]

New Jersey, Connecticut and New York:
David Samberg
(201) 368-4515
[email protected]

© 2022M&T Bank. FDIC member. Equal Housing Lender.

M&T Banking Corporation



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