MINNEAPOLIS, Minnesota, November 22, 2021 (GLOBE NEWSWIRE) – United Language Group (ULG) received a UnitedHealthcare Government Operations Team Partner Award for being a valued partner.
ULG representatives recently participated in the UnitedHealthcare 2021 Partner Summit, where they presented ULG’s advancements in limb health outcomes, interpretation and translation solutions to support underserved communities.
ULG supports the UnitedHealthcare group with a variety of language access solutions, including:
Member communications and translation of medical claims: In addition to translating communications from UnitedHealthcare members, ULG has created an innovative and secure medical claims platform for the rapid processing of thousands of claims in accurate forms to efficiently deliver UnitedHealthcare with the exact information they need to process the claim Plus phone interpretation: ULG’s seamless integration with UnitedHealthcare’s customer service team provides instant response to members with limited English proficiency ( THE P). Using interactive voice recognition (IVR), ULG call center operators can connect LEP callers to an interpreter in less than 30 seconds.
ULG has also streamlined the billing process for its translation and interpretation services to save UnitedHealthcare’s accounting team hundreds of hours each month on complex billing.
âUnited Language Group is honored to be recognized as a valued partner with an industry leader like UnitedHealthcare,â said James Dodson, executive vice president of interpretation at United Language Group. âWe look forward to continuing our innovation and collaboration. ”
The need for experienced interpreters who understand both the culture of LEP communities and the nuances of complex issues is increasing. ULG continues to push the boundaries between technology and language services to provide unique interpretation solutions to its clients, including UnitedHealthcare. This is evident in ULG’s Direct Connect and Community Connect programs, which provide patients and members with instant access to an interpreter who can communicate with them in their native language and help them understand their healthcare provider.
ABOUT United Language Group
For over 20 years, United Language Group has provided the language services needed to overcome language barriers in a global market. As a language solutions partner based on quality processes and linguistic expertise, ULG is one of the world’s largest and most innovative translation, localization and interpretation providers. With offices all over the world, ULG is the trusted partner of thousands of regulated and unregulated companies.
Emma Beddoe United Language Group +1 612.701.5776 [email protected]
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